The T-Mobile network is holding up well during the ongoing PG&E and SCE safety power shut offs in California. We are seeing a small number of sites down in some of the areas affected by the power shut off.
Our response teams are working to get sites back up and running as quickly as possible. We understand that service disruptions are an inconvenience to our customers and we appreciate their patience during this event.
As a reminder, customers on Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.
Sounding the Warning
PG&E and SCE issued advisories that due to the potential impacts of wildfires, they may take steps to shut off power in areas of Northern and Southern California as early as the morning of October 9.
T-Mobile is working closely with PG&E and SCE to monitor the situation. Our priority is to keep our customers connected and ensure our network remains up and running. We have permanent generators in key cell sites to ensure they remain in service and other sites are prepared with battery backup. We also have a fleet of temporary generators that our emergency response teams can deploy if needed.