U.S. Cellular and Nokia are working on an intelligent operations system to better predict and determine network performance, combining advanced analytics and “smart” data sets. The goal is to build out small cells to accommodate the usage patterns of wireless users as they change. U.S. Cellular’s engineering organization will go live with the solution in the second quarter 2018, with additional roll-outs planned through the rest of next year.
“Using Nokia’s innovative technology, this system will revolutionize the way we apply our various network data inputs to gain insights, predict outcomes and align resources to directly impact how our customers experience our network,” said Michael S. Irizarry, executive vice president and chief technology officer at U.S. Cellular.
The system will leverage Nokia Cognitive Analytics for Customer Insight, a machine learning-powered application gives a view of customer satisfaction, revenue, and device and network performance. By providing insights from a combination of network performance and customer usage data, this new solution will enable U.S. Cellular to resolve issues caused by unusual network activity or more efficiently plan cell site and small cell build-outs.